Frequently Asked Questions

FAQ

1. A company that wants to be SQAS assessed

1.1. How can a company be SQAS assessed?

  • Any logistic service provider or Distributor (on its own initiative or on the request of a chemical company) may decide to be SQAS assessed.
  • The company to be assessed has to select an assessor from the list of accredited SQAS Assessors. The assessor’s territory is defined in the list. Assessors can work outside their territory only if they comply with the requirements set in section 4.7 of the “SQAS/ESAD Guidelines”.
  • The company to be assessed has to download the Pre-Assessment Document (PAD) from the SQAS website.
  • The company to be assessed has to fill in the PAD with all the applicable information necessary for the assessor to identify the scope of the assessment.
  • The filled in PAD has to be sent to the assessor by the company to be assessed
  • The assessor will determine the time needed to carry out the assessment on the basis of the information provided by the PAD.
  • The accredited assessor will enter a planned assessment pre-notification in the system three weeks before the start of the assessment, at the latest. This pre-notification will contain the contact information of the assessed company. Cefic may verify if the pre-notification is in conformity with the SQAS process.
  • The agreement will be sent to the authorized Manager (or his representative) from the company to be assessed. He will have to acknowledge and will electronically sign the agreement to authorise the inclusion of the assessment report in the electronic SQAS database.
  • The assessor will carry out the assessment.
If you want to know more details of the assessment process go to the section 4. of the “SQAS/ESAD Guidelines”.

1.2. How can I contact an SQAS assessor?

  • Please, go to http://www.sqas.org/accredited-assessors.php
  • Select the country were the assessment will take place by using the drop-down list “Country” and press “Search”. The list of assessors who can carry out assessments in that country will be shown. If you do not find the country go to the next step.
  • Using the drop-down list “Territory”, select the country where the assessment will take place, select “all” in the drop-down list “Country” and press “Search”. The list of assessors who can carry out assessments in that country will be shown.
  • You can find the assessor’s contact details by clicking on the name of the assessor

1.3. How can I download the PAD (Pre-assessment document)?

Go to Download / Download PAD on: download-pad.php

1.4. How can I authorize the planned assessment?

You are requested to sign the electronic agreement. Please click on the hyperlink in the auto responder e-mail to authorize the assessment. In case the hyperlink doesn`t work please follow this alternative procedure:
  • Open the SQAS web site: http://www.sqas.org
  • Click on Planning and on the left hand menu go to “Sign agreement”
  • The system will now ask you to fill in your Pre-notification code
  • Click on the Enter button to authorize the assessment.
Please be aware that the assessment cannot take place without your authorization.

2. A company that was SQAS assessed

2.1. How can I view my assessment report?

The procedure to access your report information is as follows:
  • Open the SQAS website: http://www.sqas.org.
  • Enter you report number and security code.
  • Click on the Login button.
  • Go to the Report menu item in the top menu bar.
A new screen will now appear with different options given in the menu on the left hand side.

A user guide to the SQAS system can be downloaded from the SQAS website. For this, select the menu option “Download”, then “Download General Documents”, and select the “SQAS System User Guide” PDF document.

2.2. How do I get my SQAS attestation?

You have to login into the http://www.sqas.org
  • Open the SQAS website: http://www.sqas.org
  • Enter you report number and security code.
  • Click on the Login button.
  • Go to the Report menu item in the top menu bar.
  • Click on “Download Attestation” (on the left side of the screen) and follow the steps indicated.

2.3. Is my assessment report always available?

Please note that a SQAS assessment report remains valid for 3 years. After that, the assessment report is archived and is not available anymore for the assessed company.

2.4. How can I manage the report access requests?

You can manage the access requests via the http://www.sqas.org website:

To grant or deny access to your report for this user follow this procedure:
  • Open the SQAS website.
  • Log in with your report number and security code.
  • Go to the Report menu in the top menu.
  • Select the option “Manage Access Requests” to view a list of user who have requested access to your report.

2.5. How can I update my general company information (including my company name)?

You can update the general company information by yourself. Login to the SQAS website, click on Report and click on the option ‘Company Info’ (on the left side of the screen). This option allows you to update certain elements of your company information (such as your company name, phone, fax, website, contact persons etc.). You cannot update the company address.

2.6. How can I find my report number / security code information?

To find your report number, go to “assessed companies” in http://www.sqas.org/assessed-companies.php .Write the name of your company in the “search” field and press “search”. The outcome will show a view of the different reports that contain the name selected.

If you have forgotten your password, please use the ‘password forgotten’ option on the SQAS website (please see the left top corner) and follow the steps.

2.7. I am a Logistic Service Provider/Distributor. How can I become a member of the Logistics Service Providers and Distributors (L&D) User Group?

Firstly, your Company has to be SQAS assessed. Then, fill in the “Logistic and Distributors Registration Form” that can be found in http://www.sqas.org/download-public.php?category=general and send it to Cecile Bienvenu at cbi@cefic.be

3. A company that was SQAS assessed that is a member of the L&D User Group

3.1. How can I access the SQAS system?

The procedure to access the SQAS system is as follows:
  • Open the SQAS website: http://www.sqas.org
  • On the left side you can enter your username and password
  • Click on the Login button
  • You are now logged in and new options will be available in the top menu.
  • A new screen will now appear with different options given in the menu on the left hand side.
A user guide to SQAS system can be downloaded from the SQAS website. For this, select the menu option “Download”, then “Download General Documents”, and select the “SQAS System User Guide” PDF document.

3.2. How can I access the report of another SQAS assessed company?

The users of the "Logistics & Distributors User Group" can electronically request access to the reports of other SQAS assessed companies. In the list of reports, click on the report that you are trying to access. If you do not have access, click “yes” on the dialog box that appears.

3.3. What happens if I forgot my password?

Please use the ‘password forgotten’ option.

4. A chemical company

4.1. How can I become a member of the SQAS or ESAD Service Group?

Your company can join the SQAS Service Group. For more information about this membership please contact Victor Trapani, SQAS Manager, vtr@cefic.be

4.2. How can create a template?

See the “SQAS System User Guide”, section 7.4: http://www.sqas.org/download-public.php?category=general

4.3. How can I benchmark the assessed company with other companies?

You can compare up to 15 assessment reports at the same time. You can select the reports using the option “Compare Reports” which is available when the “Report” link of the main menu is selected.

The system can be used to compare subsidiaries from the same company or sites from different companies

4.4. How can I benchmark the assessed company with different countries?

You can compare the scores obtained in a particular report with the average scores obtained in the country where the company is located and with other countries. The option is available by pressing the link “Scoring Matrix per Country” in the left part of the screen of every report.

5. A candidate to SQAS assessor

5.1. How can I become an SQAS assessor?

Firstly, you have to verify if you comply with the pre-requisites. See section 2.2 of the “Assessors Accreditation Manual”. http://www.sqas.org/download-public.php?category=general. If you comply with them, send an email to Victor Trapani, SQAS Manager, vtr@cefic.be .

6. An SQAS Assessor

6.1. What to do if the company to be assessed did not receive the prenotification of the planned assessment?

With your "Planned Assessments" menu option you can re-send the pre-notification e-mail to your client. Please login to the SQAS website and click on “Planning”, ”Planned assessments". On the Assessment record, please click on "Pre-notified", you now can double check/correct the contact details and/or click on ‘Send authorization request to the contact person’. Click on Submit to save your changes.

6.2. What to do if I cannot send/submit the assessment report?

To submit your report, please make sure that you are connected to internet. If the “Send” button is still disabled/de-activated this indicates that the report is not fully completed yet, may be you missed a mandatory question or you forgot to press the “Done” button on the bottom of a section page. If a certain section is completed then this is made visible in the tree structure by means of a bold/dark font. Please check if some sections are not yet in bold font face.

6.3. How can I cancel / archive my planned assessment?

With your "Planned Assessments" menu option you can archive the pre-notification. Please login to the SQAS website and click on the "planned assessments" menu option. On the assessment record, please click on the "Pre-notified / Authorized" column, you now can click on ‘Archive record’.

6.4. Can I modify an assessment report that was already submitted?

You are not allowed to change assessment reports. Please contact the SQAS manager for further instructions.

6.5. How can I install the complete version of SQAS Assessor Application?

Please login to the http://www.sqas.org website and click on “Download” and “Download Assessor Application” and follow the installation instructions in the User Guide.

6.6. How can I update the SQAS Assessor software to the latest version?

The SQAS Assessor software can be updated by using the SQAS Assessor Application Updater:
  • Click on the link to download the software:
    http://www.sqas.org/downloads/assessor_updater.exe
  • Your internet browser will prompt to open the file or save it to your computer. Please click on the Save button.
  • Please run the downloaded file and follow the installation instructions on your screen
Please note that to install the software you need a user account with system / administrative privileges (‘administrator’). Please right mouse click on the downloaded file and select ‘Run as Administrator’ or contact your IT department for further assistance.

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